Contact Us
We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.
Email: support@hookedcrafts.com
Phone : +1 (302) 956 9948
Frequently Asked Questions
Please read our Privacy Policy before sending us a message.
What are the delivery charges for orders from the Online Shop?
Shipping costs are displayed during the order process and vary depending on the size and weight of the items and the shipping address. We also occasionally offer free shipping promotions, so please check our website or social media channels regularly for updates.
Which payment methods are accepted in the Online Shop?
At hookedcrafts.com, we accept PayPal and all major credit cards and payments made via Visa, MasterCard, American Express, Google Pay and Apple Pay. Payment must be made in full prior to shipment.
How long will delivery take?
We aim to ship your order within 1-2 business days after receiving your payment. Delivery time varies depending on the shipping address and can be between 3-5 business days.
How secure is shopping in the Online Shop? Is my data protected?
To protect your personal information, we take reasonable precautions and follow industry best practices. If you provide credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method is 100% secure, we follow PCI-DSS requirements and implement generally accepted industry standards.
What exactly happens after ordering?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can track the delivery status of your order.
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